Check out my newly detailed car. On a purely prejudice note I think it looks AWESOME!!!!!!!!!
The key word I’ve been giving a lot of thought to recently is “detail”. Could it be that we have become so dependent on technology and all its advancements, that we are overlooking details?
Think about this scenario: Friday morning, I left a message with an insurance adjustor for a return call. I listened to their outgoing pre-recorded message and left them a message saying I knew I was calling before their normal office hours. I made mention what time I was leaving the message, the telephone number that I would like to be called back on, my name and the claim number I was calling about. I said I would be available at the requested return telephone number for approximately four hours from the time of my call.
Their outgoing message advised they were on the same time zone as me. I don’t know if my expectations were too great, but I did expect a return call within a three and a half to four hour time window, especially since their recorded message said calls would be returned in the order received. I figured since I was calling a half hour earlier than opening hours, I would be one of the first call backs. I would love to know what your expectations are when leaving a message.
Later that evening I noticed I had a voicemail on my cell phone. While I appreciate the return call; it had not been returned at the telephone number I had left, nor within the time frame, so unfortunately we were unable to connect on Friday and are forced to try again.
I’m sure we have all left messages that go unreturned or are returned days later, but I like to ponder what detail got lost along the way. Did the insurance adjustor begin listening to my recorded message, got the name and policy number and then tone out? Did she even listen to the rest of the message or deleted it after the first few sentences?
Have you noticed when you go out to dinner or lunch that many of the patrons have their cell phones, their laptops or Kindles out? The kids are texting or watching NetFlix and sometimes so are the parents.
I have friends that leave their phone sitting along side their plate and don’t hesitate to text or answer a text when one comes in. I feel like I’m competing against technology for their attention.
Again the word “details” comes to mind. If I’m physically present with you; I would like to remember the details of the stories and events you’re talking about and it would be nice to know you are engaged in my conversation and paying attention to the details of my story. I think back to my younger days when as a family we would be gathered around the dinner table.
If the telephone rang it went unanswered because my parents implemented the rule that dinner time was exactly that: Dinner time, no interruptions. That was the time to catch up and talk as a family.
At Dr. Paul Caputo’s Palm Harbor Dental office, we pride ourselves in giving you as many detales as possible. When presenting you with treatment options we give you a written proposal outlining the specific procedures and fees associated.
We do our best to explain what your options are, what you can expect as a final result and what your financial responsibility will be.
How can you expect to make a long term decision if you don’t know what the details are?
Usually the most difficult detail is estimating what dental insurance will pay. In the last five years, I have been thrown more curves with regard to dental insurance; and not in a good way.
More and more dental insurance companies are paying less and less benefits, resulting in more out-of-pocket expense for the patient. I can only estimate in good faith. Therefore it’s important that the patient also pays attention to the “details” of their insurance plan to help assure nobody has any “surprises” when it comes time to pay the bill.
P.S. I purposely misspelled the word detail once in this blog just to see if you were paying attention to the “details”. Did you?
Paul L. Caputo, DDS3490 E Lake Rd S Suite A